COVID-19 UPDATES From Metro United Way

Metro United Way takes very seriously the potential spread of the COVID-19 virus and feels our entire community must play a role in helping contain the virus. In following recommendations from the Centers for Disease Control and Prevention (CDC), the Governor’s office, the Kentucky Department of Health, as well as the Mayor’s office and Louisville Metro Department of Public Health & Wellness, we have closed our offices and directing all Metro United Way (MUW) employees to telework through December 31st.

Our community must Stand United in the face of this COVID-19 situation to ensure an expedient resolution.  MUW leadership will continually assess the ongoing COVID-19 updates and remain in constant contact with health and government officials to inform when we will resume normal operations.

We have also ensured our 2-1-1 resource may be leveraged as a source of information and referral to the community. If you or someone you know needs help, CALL 2-1-1 or TEXT your zip code to 898211. Our call specialists are available 24/7 and will help connect you to food, housing, health, education and other resources available in our community.


Get The Facts About COVID-19

For the most up to date COVID-19 information, please visit the following websites: –

Centers for Disease Control and Prevention:

KENTUCKY official Team Kentucky source for information concerning COVID-19.

Kentucky Department for Public Health:

Louisville Metro Department of Public Health and Wellness:

For Healthcare Providers reporting a possible case of COVID-19 or with questions about testing, please contact:

  • KDPH: 888-404-1539
  • KDPH After Hours (888) 9REPORT or (888) 973-7678

How to report Kentucky establishments that won’t comply with COVID-19 shutdown

  • State of Kentucky – 1-833-KY-SAFER / 1-833-597-2337 (tollfree)
  • City of Louisville – Metro311


Indiana State Department of Health:

Indiana Department of Workforce Development:

  • Assists employers, workers, and agents during this emergency.  If you are temporarily closing or reducing worker hours, please encourage your employees to file for unemployment insurance benefits.  They must do this online, through a computer or via smartphone.
  • Visit for Frequently Asked Questions, video tutorials, and a link to file for unemployment insurance.

Virtual COVID-19 Screenings for Indiana Residents

  • IU Health has launched a virtual clinic to offer individuals in Indiana regardless of age free Coronavirus (COVID-19) screenings using the IU Health Virtual Visit app. Staffed 24/7 with IU Health physicians, advance practice providers and registered nurses, the clinic will screen patients from home, potentially eliminating the need to visit physician offices, urgent cares or emergency departments. The team will recommend and facilitate appropriate pathways for care, and provide direct access and communication with local hospitals as medically appropriate.
  • Coronavirus Virtual Visits Instruction Flyer.If you have additional questions, you can call the ISDH Epidemiology Resource Center at 317-233-7125 (317-233-1325 after hours) or e-mail

Resources for Individuals and Families

Facing an eviction in Louisville?

We’re here to help coordinate assistance when you’re facing an eviction.
If you are behind on rent and are worried about losing your home, you can fill out the form below and someone will call you soon.


Our current wait time for call-back:
24-48 hours


Resources for individuals over 60


If you or someone you know needs help, CALL 2-1-1 or TEXT your zip code to 898211.

Our call specialists are available 24/7 and will help connect you to food, housing, health, education and other resources available in our community.


AARP Resources

AARP’s Caregiving during Coronavirus resources:

AARP’s Prepare to Care guide is free and available to all:

AARP Community Resource Finder:

AARP Tele-Town Hall: March 26


Louisville COVID-19 Match

  • Louisville Covid-19 Match Website
  • This matching service identifies healthy young adults (whose risk factors are low) who are willing to be paired with an elder or an individual who is at high risk in our community in order to coordinate the delivery of essential supplies if/when needed. We also want to encourage regular check-ins with these elders by phone or other electronic means. Sign up here.
  • For any additional questions, please contact Erin Hinson at (502) 791-7930.

Information for partners and organizations

Rapid Response Survey: KY Nonprofits & COVID-19 – Let us hear from you!

  • Metro United Way has been working alongside Kentucky Nonprofit Network, Grantmakers of Kentucky and regional partners like CNPE, FFTA, private and corporate foundations, and Metro Government partners to gather needed information from Kentucky and Southern Indiana’s nonprofits about the impact of COVID-19. Your responses will enable KNN, GOK and other partners to determine the resources needed.
  • *This poll is specifically designed for nonprofit organizations in Kentucky and Southern Indiana.
  • Fill out the survey here. Be sure to fill out part two of the survey ASAP!


Metro United Way RFPs

  • SOUTHERN INDIANA: Metro United Way is launching an RFP process to distribute emergency COVID-19 relief in Clark, Floyd and Harrison Counties in Southern Indiana through the Lilly Endowment and Indiana United Ways (IUW) United Way Covid-10 Economic Relief Initiative. Request login credentials to our RFP site HERE.
  • BULLITT, SHELBY and OLDHAM COUNTIES: MUW has been working in collaboration with community partners in Shelby, Oldham and Bullitt Counties to launch COVID-19 relief funds in each of the three counties. These partners include the Shelby County Community Foundation, Oldham County Fiscal Court, and Journey Christian Church in Bullitt County. An RFP process is now open. Request login credentials to our RFP site HERE.


Louisville Metro Council COVID-19 Relief Fund (CRF)

Louisville Metro Government is accepting applications for the Louisville Metro Council COVID-19 Relief Fund (CRF) – established to supplement relief organizations experiencing an incremental surge in demand for services from persons impacted by the COVID-19 health pandemic. More information and the application link can be found HERE.


Get Help Now

If you or someone you know needs help, CALL 2-1-1 or TEXT your zip code to 898211.

Our call specialists are available 24/7 and will help connect you to food, housing, health, education and other resources available in our community.

To see our 2-1-1 dashboard that reflects the number of calls taken since March 9, 2020 in comparison to 2019, click HERE.

One Louisville: COVID-19 Response Fund:

  • Financial assistance is available to help with rental assistance, childcare, transportation, food, and utilities. Eligible households may call one of seven Neighborhood Place sites to apply. MORE INFORMATION HERE. 


Sign up and find out about everything we’re doing for people in the community. Or how you can help us make a difference.