Get Help


211_2s_MUW_lg.jpg 2-1-1 Get Connected. Get Answers.

Find The Resources You Need With One Call.

We all need a little help from time to time and finding the right information quickly is vital. With Metro United Way’s 2-1-1, the answers you’re looking for are just a three digit phone call away.

One simple call connects you with the help you need, when you need it.

Metro United Way’s 2-1-1 directs people looking for resources to help them face life challenges, often for the first time, to the appropriate service provider. A trusted and caring call specialist will listen to the full scope of your issue and connect you immediately to the right source. This easy to remember phone number saves time and frustration by eliminating the need to navigate a maze of agencies and help-lines. With 2-1-1 services, there is no longer a wrong number when seeking to find or give help.

Should the 211 number not work from your phone, an alternative number to dial is 1-877-566-4968.


    • Help with your utilities and rent payments
    • Assistance preparing your taxes
    • Facing foreclosure and staying in your home
    • Adequate food, clothing or shelter for yourself or someone you know
    • Job training services
    • Quality child care


Click on the links below for more information on assistance in these areas.

Basic Needs Individual and Family Life Consumer Services
Local Terms Criminal Justiceand Legal Services Mental Health Careand Counseling
Education Organizational/Community/International Services Environmental Quality
Support Groups Health Care Target Populations
  Income Support and Employment  
Metro United Way’s 2-1-1 has helped over 400,000 people. The 2-1-1 service is available in nine counties in Kentucky and an additional three counties in Indiana through a partnership with Indiana 2-1-1. In 2013, our 2-1-1 service had over 71,800 answered calls and on line searches. Our service to the community continues to grow; this was a 7% increase in calls and 25% increase in online searches over the previous year.

2-1-1 service is available in the following counties:


Clark (IN) Bullitt (KY) Oldham (KY)
Floyd (IN) Carroll (KY) Shelby (KY)
Harrison (IN) Henry (KY) Spencer (KY)
Jefferson (KY) Nelson (KY) Trimble (KY)


Metro United Way's 2-1-1 is celebrating its eighth year of service in September 2014 with a new Mobile 2-1-1 app for iPhone and Android, Kentuckiana211. In eight years of service we have answered 315,849 calls for assistance and there have been 84,482 online searches through the 2-1-1 Community Resource Database.