Metro United Way Launches New Direct Help Platform

United Community Care Coordination Center to provide real-time, direct access for urgent basic needs


Louisville, Ky. (August 10, 2022) – Metro United Way (MUW) is pleased to announce a new way to connect people in the Greater Louisville region to vital resources in real-time and in a more efficient manner.

The virtual United Community Care Coordination Center opens today to any person in Louisville and Jefferson County. It’s a simple, online application made available through MUW’s United Community technology platform that, before today, was not available to the public. United Community launched in 2019 and has connected service providers in our community to send and receive electronic referrals, address people’s social needs, and improve health, education, and financial wellbeing.

“This is a game changer in our community,” said Adria Johnson, President and CEO of Metro United Way. “We’ve always had a 24/7 referral service available to anyone in our region but now people can get immediate, direct access to providers that can help, thanks to the technology of our United Community platform.”

With the United Community Care Coordination Center, individuals and families can request direct help with food, housing, utilities, transportation, educational supports, health care, mental health and addiction, maternal health and wellness, employment and job services, and more.

Local nonprofit The Hope Buss has partnered with MUW to help manage the United Community Care Coordination Center because of its history of identifying urgent needs in our community, especially around food insecurity.

“We couldn’t be more excited about expanding this resource,” said Stachelle Bussey, Founder and Executive Director of The Hope Buss. “Since our formation, we’ve seen the incredible need to go beyond providing ordinary resources and traditional services. This is an incredible opportunity to expand and serve the community at the next level. United Community Care Coordination Center will help us provide immediate relief with minimal hassle. This is game changing. This is HOPE.”

To apply, individuals can visit HERE to access the Assistance Request Form.





For more than 100 years, Metro United Way has united and empowered communities by investing in the full potential of individuals and families to ensure positive, sustainable change. We use data-driven insights to identify our community’s greatest needs and address systemic challenges with a focus on advancing equity and sharing opportunities for all. Together, we fight to improve the disparities that persist in early care and education, economic mobility, home ownership, racial equity, and public policy in Jefferson, Bullitt, Oldham and Shelby counties in Kentucky and Clark, Floyd and Harrison counties in Indiana. We invite you to join us and be a part of transforming Greater Louisville. To live better, we must LIVE UNITED.


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