Addressing the community’s most basic needs is an ongoing, monumental task. Metro United Way has powerful ways to help – our 2-1-1 helpline, and United Community.
While 2-1-1 is used by more people, United Community is a newer platform that many don’t know much about. But it has incredible potential to save lives and transform the social safety net in the Greater Louisville region.
United Community offers a “no wrong door” approach. No matter where someone seeks help in the Greater Louisville area, if their need cannot be met where they are, they can get an instant referral to a place where they can get help. This is driven by technology that makes the referral process much more efficient.
The network helps people with a variety of needs – food and housing insecurity, education help, mental health supports, job services, addiction recovery – anything that impacts a person’s wellbeing. These services help us support thriving kids, strong households, and an equitable community – the three main priorities of Metro United Way.
Since its inception, United Community has served more than 13,000 people, averaging about three referrals per person, since many face more than one need.
Currently, there are 526 providers who are part of the United Community platform across Metro United Way’s service area in the Greater Louisville region – Jefferson, Shelby, Bullitt, and Oldham counties in Kentucky and Clark, Floyd, and Harrison counties in Indiana. There is no cost to use the platform for community-based organizations who provide services.
Before joining Metro United Way, DeWana worked in direct services for more than a decade. She worked at one of the first organizations to use United Community, handling referrals and more for people in need.
While she was hesitant of the new technology at first, she soon realized United Community completely changed the game. Before the platform existed, it might take someone several months to get the services they needed. With the platform, referrals took hours.
“I’ll never forget, I was working with a young person who had just experienced a family trauma,” she recalled. “They suddenly had to care for younger siblings. So trying to help them navigate this phase, I made referrals for multiple services all within the platform. They needed health, financial, and legal assistance.
“To see those referrals be accepted and served within a 24-hour time frame, it literally blew my mind!”
When the chance arrived, she joined Metro United Way’s team as the Director of United Community so she could improve the platform.
“All of the things that I felt could have been more user friendly, including processes, workflows, etc… I’ve been able to implement in the three years that I’ve been in the role,” DeWana said. “It’s just a complete full circle for me…I get to wake up every day and use everything that has happened to me to save lives.”