Help Where You Need It2-1-1

2-1-1 is a free and confidential information and referral service that helps people face life challenges, often for the first time, by connecting them to the local resources they need. It’s available in over 100 languages, 24 hours a day, 7 days a week.

2-1-1 saves time and frustration by eliminating the need to navigate a maze of agencies and helplines by organizing all available resources in one location.

Dial 2-1-1.

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WHAT DOES 2-1-1 DO FOR THE COMMUNITY?

Calling 2-1-1 connects people to professionals trained to address diverse needs such as domestic violence, emergency shelter, clothing, legal aid, support groups, transportation, education, financial stability, health… and more.
WHY IS THERE A NEED FOR 2-1-1?

2-1-1 addresses new realities that did not exist in years past. These include fluctuating employment rates, an increase in the number of senior citizens and an increase in the number of working poor.

Dial 2-1-1

or call:
KY: 1-877-566-4968
IN: 1-866-211-9966

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211 Home Repair Hotline

With funding from Louisville/Jefferson County Metro Government’s Community Development Block Grant (CDBG), Metro United Way’s new 211 Home Repair hotline connects Jefferson County residents with partner agencies providing home repairs. Free, anonymous, and confidential, the 211 Home Repair hotline shares details about home repair resources, reviews eligibility to receive services, and matches those in need with those who can help.

If you have home repair needs and meet the criteria listed below, please reach out to our Home Repair Specialist by calling 211. Alternatively, you may complete the Expression of Interest form online at the link below.

You may qualify if: 1. You are a Jefferson County resident; 2. You own and live in your home; 3. You rent your home (limited services available to renters); and 4. Your total household income is below the qualification limit.

If you are routed to the Home Repair Specialist’s voicemail, you will receive a call back within two (2) business days. You may also direct questions to 211housingneeds@metrounitedway.org.

Online Form

WHAT IS 211’S SERVICE AREA?

2-1-1 serves Metro Louisville and its surrounding counties as well as Southern Indiana.

Metro United Way is pleased to collaborate with Indiana 211, which provides statewide 211 coverage to all 92 counties in Indiana Monday through Friday, 8am – 6pm ET. As 211 calls are fielded from Clark, Floyd, and Harrison Counties, which are in Metro United Way’s service area, we will continue supporting services related to child development, housing, food security, and nonprofit support to residents in that region.

Metro United Way's 2-1-1 receives funding from: